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Yes it’s that time of the month again. No, not that time of the month, but “ranting about broadband” time. tired

After a promising phone call a few weeks ago from 3 Mobile Broadband’s Executive Office (in response to my previous post noting general dissatisfaction with my mobile broadband service – or lack thereof) I was looking forward to some progress being made, some problems getting resolved, and in the event that that wasn’t possible  – the cancellation of my contract.

I spoke to a very pleasant gentleman named Charles, who agreed that asking me to pay £15 every month for a broadband connection that didn’t connect was a bit on the unreasonable side. He advised that he was going off to get his techie guys to look into our problems, find out what the story was, and in the event that our issues couldn’t be resolved satisfactorily, he would arrange for our contract to migrate on to “pay as you go” without breakage fees – hurrah!

Unfortunately, I missed Charles’s call when he phoned me with an update a week past Friday. He did leave a message to say that he’d call back the following Monday (8th June) but so far I’ve heard zippo. Worried that my missing of the callback might be interpreted as my now being happy with my contract, I tried to call Charles back on the number he rang me on.

Of course it went through to the automated service that would ultimately connect me to my friends abroad whose computers have a habit of saying no.

Ever resourceful, I googled “3 executive office, Glasgow” and managed to get hold of a few phone numbers which would take me through to the switchboard.

And the response…?

Switchboard are “not authorised” to put me through to anybody unless I can give them either a call reference or a mobile number for my broadband account. Doesn’t matter that I have the name of who I need to speak to, or that I have been expecting his call for over a week now. Nope, the computer says no again. I will have to rake through paperwork at the microflat tonight to see if I can find either piece of information – although I suspect that as soon as I hand it over they will refuse to connect me on the basis that the account is held in my husband’s name.

Honestly, when did common sense become such a yawning vacuum in corporate customer service? Yes, I agree that we have to have processes and procedures, but surely we should also be able to sensibly assess situations and provide reasonable human responses accordingly?

So, the purpose of this rant is really to say – Charles, if you’re out there – please call me back and help me get this situation resolved. I’m tired of not being able to access the internet, I’m tired of not being able to update my blog (I’m making this entry on a friend’s network) because 3 doesn’t do WordPress admin, and I’m really really tired of going round in circles with call centres and switchboards.  

It’s just not cricket!

Can there be anything more glorious than a properly hot and sunny day in Scotland?smile

I’m sitting outside in my Mum’s beautiful garden, surrounded by cute, furry bumblebees and the scent of lavender, cooking myself gently (through an umbrella and a coating of factor 30) in the most fabulous sunshine I’ve seen for about three years!

There’s something about living through 9 months of freezing cold, dismal and wet weather that makes rejoicing in the first proper appearance of summer each year even sweeter. I’m sure that as a Scot (and originally a very Northern one at that) I’m more sensitive to the joy of the sun than your average warm-climate dweller.

Anyway, it’s my last day up in Inverness before returning to Edinburgh and the microflat later this afternoon (post barbeque, if all goes to plan and the sky stays clear). I can’t say I’m looking forward to it much; I know there are only another 4 weeks until Gus and I get the keys to our lovely new house, but we’ve been saying “It’s not long now” for the last 8 weeks, and my reserves of patience – never impressive at the best of times – are wearing thinner with each repetition of “Build me up Buttercup” from upstairs!

We’ve just spent a week travelling the Northern Highlands – a much more activity-packed holiday than I had anticipated, given my recent 1st trimester shunnage of all physical exertion. On Tuesday we hiked to Sandwood Bay, a phenomenal white sandy beach on the Atlantic coast north of Kinlochbervie – along with Applecross on the Western coast, one of my favourite places in the world. It’s reasonably hard work getting there (4.5 miles of rough, undulating track – then you have to get home!) but extremely worth the effort.

After Sandwood, Gus and I realised we were sunburnt – not something we had really anticipated, given the random rain and hailstones we’d walked through on the way, but that’s Scottish weather for you. It doesn’t seem to matter how often we go up North and encounter sunshine, we never think to pack sunscreen – as if the sun in Scotland “doesn’t count” for some reason. Anyway I am now paying for being remiss, as the unaccustomed sun on my face, plus an odd pregnancy-related condition called “chloasma”, mean that I have developed random dark patches of skin on my face.

They’re not too noticeable yet, for which I am profoundly grateful, but I’ve learned my lesson now and am smothering myself in factor 30 every 5 minutes. It’s not just a case of being vain (although as I start to lose my figure I have noticed I’m spending more and more time on my eyebrows…), it’s just that the patches – really quite small and inoffensive in another location – have cunningly chosen to materialise on either side of the dent between my nose and my top lip. Should they get darker and grow, something I understand could easily happen, and is more likely to if I expose myself to the sun willynilly,  they could join up in the middle - in which case I’d be left sporting a fetching Hitler ‘tache!

I’m now wondering if it’s safe to use moustache bleach during pregnancy – I thought that maybe dyeing my upper lip fluff might lighten the whole area and deflect attention from the offending patches. However, then I worry that the whole unnaturally light hair/unnaturally dark skin combo might all be a bit Atomic Kitten for my usual natural image, and highlighting the area could turn out to be an ill-considered publicity stunt. Oh, decisions decisions…

So, despite its coy shyness the sun in Scotland definitely does “count” (even when it’s randomly splitting hailstone-dispensing clouds) and henceforth I am taking up arms ‘gainst a sea of troubles and sticking like glue to my bottle of sunscreen.

Not that I’m complaining, of course – a burgeoning dictator ‘tache is a fairly small price to pay for the joy of being able to sit outside with your morning coffee. I do love summer, it’s great!

This week it’s all about catching up on blogging. There’s been so much going thinkingon for the last few months, yet I haven’t been able to post any of it due to my stupidly ineffective mobile broadband contract. 

By the way, I spoke to Gus last night (he’s been away travelling on business, hence my decampment to Inverness) and he reckons the 3 dongle works perfectly from a Holiday Inn near Halifax. It remains to be seen if this is a local pocket of high performance, or if things will improve when we move house at the end of June (we wonder if ancient stone-walled tenement might be having an adverse effect). Perhaps it’s worth delaying my angry letter onslaught until we find out… 

But back to what’s been going on lately, and why I’ve been doing practically nothing for the last 3 months. 

After the shocking, depressing write-off that was the second half of 2008, we were sincerely hoping for a bit more luck in 2009. Promisingly enough, we got an offer on the yawning money-pit we used to call “home” (that’s before we started calling it “that place where everything breaks”) and I started to feel a bit better about the whole baby-making business after our horrible miscarriage in August 08. 

I’m sure you can imagine how flummoxed we were then, when the house sale turned into the most ridiculous and drawn-out, nit-picky, over-demanding, “let’s make the vendors pay for another survey because we suspect there might be a sneezing pixie that will cause the house to fall down” type processes I’ve ever been through in my life. 

Honestly, if I ever see their surveyor again, I will shoot him on sight – you seriously have to question the intelligence of a man who will demand to see the builder’s warrant for a sinple bathroom refit, and the electrical compliance certificate for a shower that runs off the combi boiler!! You may laugh, but we had to pay £65 plus VAT for a letter of comfort from a highly confused bathroom surveyor to confirm that neither piece of documentation was remotely necessary. 

Anyhow, between that and the sad loss of our second baby at the end of February (right at the height of house nonsense) we were feeling pretty sorry for ourselves again by the beginning of Spring. What was this? 2008 was following us into the next year, bringing all its bloody nonsense with it! Surely that’s against all the rules… 

But Spring is a great time of year (it’s always been my favourite season) and things with the flat sorted themselves out eventually. We’re now going to be moving to a cutesy wee house in the West of Edinburgh – in fact about 300 yards from where we used to live. It’s got a South-facing back garden, with patio doors from the living room and decking for the many, many barbeques we’ll be having this summer – come rain or shine. The nightmarish sale is well and truly behind us now, and we’re just looking forward to getting our keys and moving in. 

Also, I ended up pregnant again on my first cycle after the second baby we lost and am now 11 weeks, 3 days and counting… A few early scans have confirmed all is progressing well, and despite some truly demoralising morning sickness (serious misnomer if you ask me – I felt vomitous all the bloody time!) and tiredness, I’m doing really well. I think I’m starting to come to the end of the icky part now, which is nice. I’m feeling a lot more energetic, and have even been able to contemplate whole days without a nap in the middle. 

So it’s back to work for me now! I’ve had a lot of time out to think through what exactly I’m going to be doing with my life, and have come to a few conclusions about Top Cat Copy as a business. 

Firstly, I’ve started to question why I’m restricting myself to copywriting, when (a) my skills extend much further than that, (b) nobody wants to pay for business writers during a recession, and (c) sitting in a wee room by myself writing gives me much less of a kick than getting out into businesses and solving problems for them. 

I’ve recently been doing a bit of consultancy work with an Edinburgh business called Anthyllis – see www.anthyllis.co.uk – helping them to rationalise and improve their website, and giving them advice on how to take advantage of the various online marketing opportunities open to them. Apart from the fact that I just LOVE their business and products (gorgeous organic, natural skin/bodycare by Dr Haushcka and Spiezia), I’ve also really enjoyed sticking my nose right into their business and using my problem-solving and marketing skills to come up with ideas for them to manage their brand and raise their profile. 

Yes, copywriting will form a part of the service I’m providing, but it won’t be the main product. I keep forgetting that I’ve actually unusually technology and web-savvy for the average small business owner. I’ve caught myself assuming that my copywriting clients know how to structure a website sensibly, how many pages their sites should have, how they should be optimised for search engines, and how they can be backed up with less traditional marketing tools such as blogs, Twitter, Facebook, link exchanges…. the list goes on. 

In fact, one of my clients didn’t know any of this at all. More importantly, neither did the client’s web designer – which made me think that there’s a bit of a gap somewhere in between the small business owner who wants a website, and the web designer who knows how to write the code. There’s a need for someone tech and web-savvy on one hand, but creative on the other, who knows how to take business requirements from the technophobes, and translate it into functional specification for the build bods. 

Think about it, how how often must losses in translation between end-users and techies contribute to websites that just aren’t fit for purpose? It must happen all the time! 

Anyway, these are my musings thus far. Hopefully the aforementioned gap will prove to be Elaine-shaped, and I’ll finally have found my niche. In the meantime, I’m going to continue musing and pick as many brains as I can until musing turns into an actual plan.

I’ve just got to hope that this will all happen a bit more readily now that I’m not constantly fighting the urge to be sick on myself and fall asleep. God bless pregnancy; babies are wonderful, but growing them doesn’t half take it out of you! 

By the way, one decision I’ve definitely taken is that  in light of the above-mentioned diversification, my company name will shortly be changing to Top Cat Communications

Now how’s that for progress?

Technology? Pah!

Well firstly I should explain why it’s been nearly two months since my last tiredblog… 

I haven’t disappeared entirely, and I still think about blogging quite a lot; but sadly I have had the great misfortune to change my internet service provider (ISP) and for some reason the new network says an emphatic “no” to WordPress admin. 

Therefore, my first back-online blog is going to be (yes, you guessed it) a rant about rubbish service in the technology sector. 

I’m currently connected through AOL at my Dad’s house. Gus and I moved into a very small flat at the end of March when we finally rid ourselves of “house of the thousand collapsed ceilings” and settled in for the long wait for the keys to our new place, which we expect to move into at the end of June. 

At the time we moved, Gus thought it would be a good idea to switch our ISP to 3 so we could get their mobile broadband package, enabling us (or so we naively thought…) to sit outside in the sunshine and enjoy speedy internet access wherever might take our fancy. 

Oh dear; as my happily AOL-powered Dad might write in a satisfactorily and timeously delivered email “Ye’re no often right, but ye’re wrang again!” 

Take this from someone who’s spent the last 7 weeks in a microflat, with nothing to do but look silly stuff up on the internet (business activities have been somewhat suspended lately – but more about that in a future post) – 3 Mobile Broadband is PANTS

In fact it may not even be effective enough to be called PANTS, because at least PANTS have a function beyond causing their owners to spend inordinate and unreasonable amounts of time on the phone to call centres where staff have clearly been specifically trained to empathise with angry callers, because that’s the only type of call they ever receive. 

I lose connection to the internet at least 2-3 times every day. This can sometimes be addressed by rebooting the router 12-15 times, but more often it results in an expensive and frustrating call to 3 technical support, only to be told that there’s no indication of any reason for the fault, and therefore no way to have it fixed. 

However, at the same time as being incandescent with rage during said phone calls, I can’t help but be reluctantly impressed with the fabulous textbook examples of active listening and “mirrored empathy” I receive from the call centre telephonists:

 

Caller: I’ve lost internet connection again. That’s the third time today. I’ve tried rebooting my router and restarting my laptop, but it’s not helping. I’m really getting fed up with this now. 

Telephonist: Thank you for your comments. I understand your frustration Mrs Gunn. Your internet connection isn’t working for the third time today, you’ve tried rebooting and it is still not working. I can appreciate that you’re not happy. 

Caller: (Patiently) Well, is there anything you can do? I work from home, so I need a reliable internet connection, which this clearly isn’t. 

Telephonist: I understand your frustration Mrs Gunn. Your internet connection isn’t reliable for you at the moment, and you need this because you work from home. 

Caller: (Extra patiently) I can see that you understand the problem. Can you tell me if there’s anything you can do to have it fixed? 

Telephonist: So, your internet connection has gone down, is that correct? 

Caller: (Extra, extra patiently, with a hint of tiredness) Yes, that is correct. 

Telephonist: Did you know that the majority of connection problems with 3 Mobile Broadband can be addressed by restarting the router and switching your laptop off then back on?   

Caller emits an inarticulate sound as if suddenly strangled. 

Telephonist: I’m sorry Mrs Gunn, I did not understand you. Did you know that the majority of connection problems with…. 

Telephonist hears the sound of a window being opened. The line is filled with the rushing of air and the rapidly diminishing sound of screamed obscenities.  

A thud and some brief sounds of splintering plastic. Then silence. 

 

So despite their evidently comprehensive training in how to sympathetically and considerately assist upset, internet-less clients, 3 Mobile Broadband’s technical support are in fact about as much use as an inflatable dartboard. I’m still no further forward with my connectivity issues, and beyond a paltry £5 credit to our account (which I have no doubt has been swallowed up by mobile phone bills for calls routed via the Middle East) I’ve had nothing except a sympathetic verbal repetition of my problems. 

Of course, when raising the question of whether I should in all fairness be held to a contract for a service that doesn’t serve, I received the inevitable notification of enormous disconnection fees should I terminate early. I did ask to speak to a manager, but was told I’d receive a callback within 24 hours, which of course I’m still waiting for two and a half weeks later. 

Not being one to shrink at a challenge though, I will shortly be embarking on a campaign of irate and over-articulate letters to 3 customer care. If I can’t have a reliable internet connection, then I can at least have the satisfaction of wasting their time as well as mine until they agree to cancel the contract without penalty. 

So a stern warning for anybody looking for a new ISP; do not under any circumstances consider using 3 Mobile Broadband, unless you plan to sign up and then immediately cancel the contract under the 14 day cooling-off period, just to make an administratively inconvenient point about the unfairness of consumers having to pay for rubbish service and repeated viewings of “Internet Explorer cannot display the web page” error screens. 

Technology? Pah!

smile1. Double-clicking is becoming obsolete. Quick-launch icons and internet browsing have become its deathwatch beetle. Unless you’re the kind of technophobe who thinks you have to double click on internet links to open them, but that’s just silly.

2. My digital radio not only has an alarm clock and a sleep function, but the digital display is light-sensitive – so it turns out the light when you do; saving you from nasty LED glare in the middle of the night. How jolly clever!

3. You don’t need to buy an expensive vegetable steamer if you have a pot and a sieve.

4. Using greasy body lotion before going to sleep in an extremely cold room is a mistake.

5. Any timescales quoted by your solicitor as being reasonable for completion of a property deal should be at least tripled before you’re even close.

6. I will never learn how to play the piano properly.

7. Dishwashers need to have some kind of special salt added to them regularly, or your dishes will eventually start to come out more clarty than they were when they went in.

8. Adding salt after realisation number 7 will not bring your wine glasses back from cloudy hideousness.

9. Enid Blyton was a bit more risqué than I had previously supposed. Uncle Dick and Aunt Fanny anybody?

10. Nobody wants to spend money on business writers during a recession. They think they can do it themselves. Sigh.

11. My feet go blue with alarming regularity.

12. I don’t suit my natural hair colour. Turns out there was a reason I started dyeing it 15 years ago.

13. It’s actually pretty easy to get a part in a movie – if you really want to, and you don’t mind that it’s unpaid and directed by a student. Hey, everybody starts somewhere…

14. A squeegee is far better than a towel for wiping down your wet room after showering. Oh if only we’d known, perhaps our downstairs neighbour wouldn’t have lost her ceiling.

15. If you’re feeling in any way blue, down or sad, visit www.comparethemeerkat.com for instant chuckles. Either that or watch the sneezing panda on You Tube.

In plain English…

smilingI had a good chuckle to myself this morning on reading an article brought to my attention by somebody on Twitter.

Apparently local authorities are trying to standardise their written output, avoiding jargon and buzzwords to optimise communicability of message. In other words, they have decided that it’s time everybody started writing in good old plain English so that people will have half a clue what they’re talking about.

Among the joyously silly nuggets of nonsense they have decided to ban are “Coterminosity” – I presume this to have something to do with double meanings, “Democratic legitimacy” – haven’t a clue, and the wonderful (completely unintelligible) “Predictors of Beaconicity”. I am particularly impressed with how Beaconicity appears to merit its own capital letter; is it a proper noun? Perhaps Beaconicity is a religion or festival that we have been previously unaware of. It sounds like fun anyway…

I am no stranger to corporate jargon, having spent time working in project management for a bank in previous years. I’m pretty familiar with the concept of “deliverables” and “silo approaches” now, but when I started I was clueless. Being a bit of a fan (theoretically anyway) of the school of thought whereby the quality of writing increases in direct proportion to the number of things you can keep out of it, I found the mind-boggling project-speak a bit hard to get on board with. I remember once having to stop a programme manager in the middle of a conference call because I hadn’t the faintest idea what he was talking about. I don’t think he was best pleased, but I thought he’d have been even less pleased when I failed to “outline project deliverables” within acceptable timescales; due to having absolutely no idea what they were, or where I could find them.  

Luckily, my boss at the time was a very sensible woman, and shared my opinion that if project managers were to concentrate on actually doing things rather than sitting about talking about them in four syllable words, then there would be a lot less “slippage” out there to be reported on. She and I used to play mute bullshit bingo in meetings, preparing lists of common terms in advance and ticking each slice of verbal nonsense off as it was uttered by another self-important programme manager. To this day I have fantasies of going back in time to leap up, shrieking “Bingo” during one of those meetings; unfortunately I didn’t have quite enough of a career death wish at the time to make that sort of behaviour feasible.  

Anyway, before I fall on my own sword by making this article too wordy, I’ll leave you here with a link to the 200 jargon terms officially banned by local authorities – I hope you’ll enjoy it as much as I did.

Post midnight madness

tiredI have arrived late at my desk today, sporting a fetching tiredness tic which is causing my right eye to twitch randomly and annoyingly in the manner of an even-creepier-than-normal Anne Robinson. I am lacking motivation, and haven’t been able to bring myself to do anything on today’s to-do list beyond the unofficial entries: “make coffee for self” and “check tomatoes on facebook farm.”

All this from a distressing altercation with a smoke alarm last night.

The thing ran out of batteries yesterday afternoon and started cheeping at regular intervals of about 23.5 seconds as I was (belatedly) reconciling my January income and expenses. Not much fun under the best of circumstances, never mind whilst having your ears periodically assaulted by a tiny electronic sadist.

For some reason my usual “do it now” ethos deserted me entirely and it didn’t occur to me to investigate or do anything about the noise before leaving the house to go for a haircut with follicular genius Neil Barton.  

Of course I paid for my remissness later on, as arriving home on the wrong side of midnight and a few Tigerlily mojitos, I realised that the pesky device was still set on tormenting me, and had evilly increased its hideous cheep-to-silence ratio considerably since the afternoon.

I spent the best part of an hour perched on one of the dining room chairs, digging away at the device with a pair of (now mangled) tweezers, trying vainly and with much profanity to stop it from going off. I knew that it was trying to tell me that it was low on go-juice, but I just couldn’t understand how it would be possible to change the batteries if I couldn’t get the frickin’ cover off!

What do you want from me??”  I found myself shrieking at the ceiling in desperation.  

Eventually I gave up in disgust, and tried two different bedrooms to see if I had any chance of dropping off and managing to sleep through the noise.

No joy of course; the thing about smoke alarms is that they’re deliberately built to be loud enough to be heard clearly in any part of your house – a laudable and essential design feature I’m sure, given the hazardous nature of chip pans and scented candles, as we all know – but absolutely impossible to ignore when it’s going off for no good reason and you’re trying to get some kip.

Finally I dragged myself back upstairs to poke hopelessly and stare blearily at my tormentor, and noticed a tiny sticker placed discreetly (some might suspect it was in fact hidden, although not for me such paranoia…) in between the plastic cover and the base unit – visible only when the cover was half prised off with my poor tweezers.

“WARNING – battery not replaceable, see instruction leaflet.”

Several moments of exhausted and half cut confusion followed as I tried to digest this information and figure out what it meant for my immediate and ongoing sleep requirements. Surely it wasn’t possible for the smoke alarm to be cheeping due to low batteries if the batteries couldn’t be replaced? This must mean that the system was mains powered with a battery backup, which would in turn mean that it was technically impossible for it to be cheeping due to low power.  

The horrible prospect of an insoluble electronic malfunction crossed my mind briefly, before finally inspiration struck and I looked further along the ceiling to see a second, older and long- forgotten smoke alarm screwed unobtrusively a few feet to the left of the one I’d been fruitlessly hacking at for the last hour and a half.

Emitting something between a shriek of frustration and a moan of gratitude, I leaped back on to the dining room chair, flipped the lid of the second alarm and snatched out the Duracell Procell 9V battery (which I have just discovered has “MAR 2007″ stamped helpfully on the side).

Revelling blissfully in the adorable silence, I vowed solemnly never again to ignore a repetitive noise and hope it would go away.

The moral of my story is clear; if there’s something you’re putting off, do it now – or you’ll find yourself alone at midnight, half crazed with lack of sleep, and exercising your mojito-diminished problem solving skills on a small yet terrible plastic adversary.

You heard it here first, and you have been warned…

confusedI found out the day before yesterday that the TV show Hollyoaks had released its own perfume towards the end of last year.

Hollyoaks?

As if Eau de Pointless Media Prostitute wasn’t enough, we now have Parfum de Plebian Soap to contend with as well. Brilliant!

Seemingly as recently as 2007, celebrity perfumes have been making up at least 20 per cent of overall perfume sales1; and given the massive global market that perfumery represents, I would imagine that this figure is nothing to be sniffed at (sorry, hangs head in shame).

It just makes me wonder; I know we’ve been crazed with celebrity for most of the last decade, but when did we suddenly descend to such depths of imagination lack that a fragrance inspired by a fifth rate television soap has become acceptable to us?

Celebrity perfumes are apparently positioned to encourage buy-in from the great unwashed into celebrity lifestyles: “One spray and you’re stunning!” claims Katie Price’s Stunning scent; and David Beckham’s Instinct advertisement features Mr B glowering sultrily into the camera as if promising men that they too can be footballing geniuses with lantern jaws and unfeasibly thin wives.

I just don’t understand why, when exposed to such blatant envy-inspiring marketing, consumers don’t seem to connect the celebrities’ own frequent idiocy with the products they’re endorsing. For me, when told that one spray will make me stunning in the manner of Katie Price, my head shrieks that if we’re going to be so literal, then one spray will in fact turn my skin bright orange, and I’ll find myself inexplicably drunk in the back of a taxi, with my chebblies hanging out!

Mind you, having said that – I have found myself to be extremely susceptible to the odd picture of Kate Winslet or Rachel Weisz in the past, so perhaps it’s all just a matter of taste…

This brings me to the unhappy suspicion that there are people out there who actually aspire to be like Katie Price or Jade Goody, which is a worrying thought for me (no matter how much I might genuinely admire Ms Price’s entrepreneurship) being concerned as I am with the scarcity of positive female role models in society.

For every woman who admires Katie Price for being smart, media savvy and unafraid to say what she thinks, I’m sure there are several gazillion others who only see the hair extensions, the fake tan and the jam-packed money belt (worn as skirt) as things to aspire to.   

Yes, we have our Dame Judi Denches, our Deborah Meadens and our Sarah Tremellens, but what profile do they really have with the general public over the army of WAGS who appear every week in a different celebrity magazine, in a different outfit tailored towards maximum media attention?  

Anyway, before I get too carried away with my ranting, I’ll get back to the point. Who really wants to smell of Hollyoaks? I guess if I really, really liked the smell I’d consider wearing it (albeit with a very bad conscience given my expensive addiction to all cosmetics organic and natural) but the chances are that it’s just another sickly sweet,  chemical rich, bubbling witches’ brew, dreamed up to exploit our ever-increasing celebrity obsession and to tarnish our Claires accessories.

Can you imagine if on being asked what she wore in bed, the screen goddess Marilyn Monroe had answered, “Erm, Hollyoaks actually…”

The cachet of expensive fragrance has evolved indeed.

Bah! I’m off to watch Neighbours…

The waiting game

thinkingA little against my better judgment, I spent some time watching a TV discussion show this morning.  Today it was all about young people who take vows of chastity until marriage, and it featured a number of nice,  extremely articulate and fresh-faced young women who were determined to save their virginity until they’d been walked down the aisle by some (presumably very patient) nice, fresh-faced young men.

It got me thinking; is there really any place for good, old-fashioned feminine virtue in the hyper-sexualised 21st century?

At first glance, I would have delivered a vehement and unhesitating “no”. As a bit of a borderline feminist, I’ve long been of the opinion that women should have the right to sleep with whoever they want, whenever they want, without being judged by the eternal double standard that turns men into heroes but denounces women as slutty.

However, the more I listened to the two girls, the more I was caught by their argument. They weren’t saying that they believed sex was in any way sinful or forbidden, they were just saying that its value had been eroded by constant sexual imagery and its casual portrayal in the media; and that they were just trying to reclaim something that they felt was special and well worth waiting for.

Their passion for the subject was evident, and I couldn’t help but be struck by how articulate and reasonable they seemed in their debating – far more so than I would have been at seventeen if I’d been punted onto a television show and asked to talk about such a sensitive subject.

My concern for the two girls is really this; where in the world are they going to find men that share their values and will be willing to wait for them? I think back to the beginning of my relationship with my now husband, and chucklingly wonder what would have happened the first night we got together if I’d told him that he’d have to marry me if he wanted to get some. I think perhaps the words “bye bye” might have had top billing in that conversation…

What I think needs to be considered is the vast expanse of grey area that exists between going to bed with multiple partners for negative reasons (to make your partner happy, because you’re the last virgin left at high school, because everybody on Eastenders is doing it…), and having no sex whatsoever as part of a blindly inflexible nookie embargo.  

I hung on to my virtue for (I think) longer than average at my high school, and remember well the pressure I felt to not be a virgin any more, as one by one my friends popped their respective cherries and told me all the gory, yet enviable details. Interestingly, I don’t remember anyone ever saying to me that I needed to get it over with, I just remember feeling hopelessly inadequate within myself, next to my more experienced peers.

This in itself was nothing extraordinary, as I spent most of my teenage years finding something or other to feel inadequate about, however it is important to note that the only person putting any serious pressure on me to bin the maidenhead was, ironically, me.

Looking back on it, I’d been in positions several times from the age of 15 onwards where I could have done the deed – most memorably once with a boy I’d had a hopelessly unrequited crush on for years, who cuddled up to me at a sneaky co-ed sleepover I hosted when my parents were away on holiday. What was my reason for saying no? Just an instinctive understanding that the crush was still unrequited, and he’d be off in the morning before I’d had a chance to fish my knickers out from under the inflatable mattress.

I wouldn’t go so far as to say I was planning to wait for the all-important band of gold to be handed over, I just wanted to make sure I wasn’t going to squander my maidenhood on someone who wasn’t going to attach any particular value to the experience. Ultimately it took me another few years to (if you’ll forgive the expression) suck it up and take the final step towards becoming “a real woman” as one of my other erstwhile potentials had sagely advised me the experience would mean.  

The trick for me was knowing when and how to say “no”, which I fear is a skill that either isn’t taught or isn’t being learned by the reputed 39% of young people who have sex for the first time when one or other partner isn’t equally willing1.

I’m not quite sure where I learned it from myself; certainly not from any of my pitifully uncomfortable guidance teachers, drafted in by Highland Council to explain the “facts of life” to a disturbingly knowledgeable group of Northern teenagers. I think it’s more likely that I picked up on the literary havoc that ill-timed and ill-considered intercourse wreaked on characters like Tess of the D’Urbervilles and Blanche Dubois, and decided that it wasn’t for me.

Thankfully I’m strong of will, and despite some pretty persistent efforts (one unforgettable occasion involved me rolling myself up like a sausage into a Persian rug to escape a particularly wandering pair of hands) I managed to wait to have sex until I felt really ready for it. Even then, I didn’t know the guy very well and it could easily have turned out to be a one night stand – but happily my internal radar had developed just enough to identify when a boy really fancied me and wasn’t just looking for closer acquaintance with the contents of my underwear.  

We dated casually for a week or so afterwards, before my subconscious commitment-phobia kicked in and I sabotaged the relationship by deciding that I was actually in love with an extremely unsuitable and unobtainable arty/drama type bloke that I’d become friendly with the year before.

Ultimately it all seems to come back down to self-worth and self-esteem. What captured my interest about the two girls on the television this morning was their absolute confidence and certainty that they were worth waiting for – which to me was quite refreshing and (dare I say it) a very attractive quality in two such young women.

In retrospect, despite my crippling fears of inadequacy and being left behind, I was pretty sure of my own value from a young age as well. By fifteen I had been propositioned by a boy of twenty that I’d known since my infancy, by sixteen I’d been approached by too many young farmers to count, and yet I still kept saying no because in my heart I knew I was worth more than a bitterly cold fumble outside the back of a Caithness barn dance. The irony is that I didn’t consider my in-built sense of self-worth as anything to be proud of at the time, it was just an annoying obstacle, blocking my way to what I really wanted to become – just like everybody else!

If the statistics are true, and the number of girls having underage sex these days is really one in four2, then we’ve got quite a lot of work to do to convince them that it’s worth hanging on to their virtue for a little longer. I don’t believe for a minute that I was ready for the emotional fallout of a sexual relationship at fourteen or fifteen, no matter how worldly and grown-up I might have felt at the time – and I even shudder a little to think that I was having sex at seventeen, which seems absurdly young to me now, given the dramatic changes I went through in my early to mid twenties.

Perhaps it’s not more and more sex education that teenagers need, perhaps it’s self education. We need to get kids believing that sex is worth the wait and – more importantly – that so are they. It’s anyone’s guess as to how this will be accomplished; but if you ask me, Tess of the D’Urbervilles might not be a bad place to start!

confusedHaving taken an executive decision (as is my shiny new prerogative as a business owner) to spend the Christmas and New Year period relaxing, lounging and generally lying about eating pies, the concept of suddenly having lots of work to do this week caught me somewhat on the back foot!

I don’t really know why I’m surprised, after all I did spend much of early December trawling in a mildly agitated fashion through my little black book, touting for copywriting to do; I guess I’m just a little taken aback that it seems to have worked.

9 o’clock on Monday morning, I was lying in bed, contemplating getting up but really kidding on that I had to rest to recover from a strenuous weekend at the fabulous Pool House Hotel (if you haven’t been, I suggest you make a booking this very minute). My phone rang, flashing up helpfully to tell me that it was my old boss from SK Chase, Kaye Taylor, calling.

Kaye was ringing to say that her staff were succumbing at an alarming rate to various upper respiratory tract infections, and there was now a yawning gap in one of their training sessions that they would be very grateful if I would fill.

Happy to oblige – not least because I’d developed quite a taste for all things five star at the weekend – I popped a jaunt to the Radisson Edwardian Vanderbilt in Kensington into my diary, to spend Wednesday and Thursday this week training their employees on the SK Chase system.

I spent the rest of Monday morning catching up on various bits of admin before heading to PC World to spend an obscene sum of money on quite a lot of IT paraphernalia (one laptop with souped-up memory, a USB hub, a shredder, internet security software and a 20 inch monitor with what turns out to be a huge crack on the bottom left-hand side, brilliant!)

Driving home, my mobile phone rang, showing a London number. Being the solid and law-abiding citizen that I am – or rather, not having the will to speak to anybody after three hours of dithering in PC World – I left it to go to answerphone and dialled in when I got out of the car at home.

To my huge surprise (and enormous delight) I had a message from a large hotel group, based in London who wanted me to quote for a website rewrite for a Sicilian hotel of theirs. Delighted to oblige, I did some sums and sent off my estimate, giving myself a mental pat on the head for a potential job well done.

Imagine my disbelief then, when first thing on Tuesday morning I took a call from another business contact, the Glasgow-based design company Lawrence Creative asking if I’d quote for some advertising copywriting for them.

So from waking up on a Monday morning with nothing to do, I now have a jam-packed week incorporating a simultaneous trip to London, a potential website rewrite, and several catchy captions to come up with.

And I thought I was going to struggle for business!!

It’s brilliant though, I’ve been truly busy for the first time in months, and I’m starting to get an idea of how much fun my life could be once I’m truly up and running with Top Cat. It’s all contributing to my vision and helping me find the way to exactly where and who I want to be. Which I must say is jolly nice indeed!

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